client services
Ordering is simple. Just browse our collections, add products to your cart, and follow the checkout steps. You'll receive an order confirmation via email or SMS.
currently our website is under development the website is ready but we want to add some pages and some functions like order tracking so when the website will be ready you can track your orders
when you place an order you can modify it within 2 hours of placing order.contact us immediately
No,once you place an order it cannot be caneled
it depends on where you live At GawaleOfficial, we’ve partnered with trusted global suppliers through Eprolo to bring you curated products with care, consistency, and class.
🛍️ Processing Time
Each order is processed within 2–5 business days, including quality checks, packaging, and shipment preparation. During peak seasons, processing may take slightly longer.
🚚 Estimated Delivery Time
India & Nearby Countries:
Expected delivery within 7–15 business days after dispatch.
United States, UK, Australia, Canada & Europe:
Delivery takes approximately 10–20 business days.
Other International Destinations:
Please allow up to 20–30 business days, depending on customs and local logistics.
You will receive a tracking link as soon as your order leaves our fulfillment center. We only work with Eprolo-certified logistics to ensure your package arrives safely, reliably, and in elegant condition.
“We don’t rush luxury. We perfect it—then deliver it to your doorstep.”
We accept returns on eligible items within 7 days of delivery. To maintain the quality of service and offer global delivery, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. ⚠️ Return Shipping Fee Customers are responsible for arranging and paying for return shipping. We recommend using a trackable shipping method to ensure safe return. We do not accept cash on delivery (COD) returns. 🛍️ Return Eligibility Items must be unused, in original packaging, with tags intact. Return requests must be submitted within 7 days of delivery. Approved refunds are processed once the returned item is inspected. 💬 Exceptions If your order arrives damaged, defective, or incorrect, we will cover return shipping or offer a full replacement free of charge. “We’re committed to making things right—luxuriously, responsibly, and fairly.”we use eprolo which checks the order before delivering it to your doorsteps eprolo checks if its damaged we ensure that your order is not damaged
it depends on where you live At GawaleOfficial, we’ve partnered with trusted global suppliers through Eprolo to bring you curated products with care, consistency, and class.
🛍️ Processing Time
Each order is processed within 2–5 business days, including quality checks, packaging, and shipment preparation. During peak seasons, processing may take slightly longer.
🚚 Estimated Delivery Time
India & Nearby Countries:
Expected delivery within 7–15 business days after dispatch.
United States, UK, Australia, Canada & Europe:
Delivery takes approximately 10–20 business days.
Other International Destinations:
Please allow up to 20–30 business days, depending on customs and local logistics.
You will receive a tracking link as soon as your order leaves our fulfillment center. We only work with Eprolo-certified logistics to ensure your package arrives safely, reliably, and in elegant condition.
“We don’t rush luxury. We perfect it—then deliver it to your doorstep.”
Please contact us within 7 days with clear photos, and if possible we’ll arrange a replacement.
Orders can only be cancelled within 2 hours of purchase. After that, shipping starts automatically.
Please use the tracking link or contact us. If lost in transit, we will either resend or refund.
